Delta has postponed a media adventure days before it was set to kick off as a result of “viral” customer support considerations and a Congressional investigation into how airline shoppers are treated.
“We determined that the timing is just not right to showcase Delta’s product innovations and world technique,” the company said in a statement posted on its Media Day web page. It introduced that the corporate is looking at rescheduling the event.
last week, Delta (DAL) turned into the most recent airline subjected to public scrutiny about how it treats consumers. the corporate apologized for kicking a family with two babies off a flight after the shoppers already boarded.
associated: Delta ‘sorry’ for booting household off a airplane over seating combine-up
The incident occurred on April 23, but photos of the ordeal used to be posted to YouTube on could 3 with the aid of Brian Schear, the buyer who can also be seen arguing with a flight attendant.
It was the latest excessive-profile example of a customer service concern for the airline industry. closing month, a person used to be dragged, bloodied and screaming, from a United airways flight after he refused to give up his seat for crew participants. the person in the end settled with United.
And American airlines is investigating after footage surfaced closing month of a crying mother in a confrontation with a flight attendant on one among its airplanes.
associated: United airways reaches settlement with passenger who used to be dragged off airplane
members of Congress later known as for an investigation into the state of air shuttle. United CEO Oscar Munoz testified prior to a house committee last week, and known as his company’s incident a “horrible failure.” decrease-level executives from American airways (AAL), Southwest (LUV) and Alaska (ALK) additionally seemed.
CNNMoney (big apple) First printed could 7, 2017: four:46 PM ET
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