the upward push of chatbots and wise speaker-powered voice assistants, reminiscent of Alexa and Google home, has produced the want for expert analytics so developers can song how smartly those conversational interfaces are working. Hoping to take a chunk of this nascent market, together with competing with Google’s personal chatbot analytics product Chatbase, is Istanbul and San Francisco-primarily based Botanalytics.
up to now backed by way of 500 Startups, the company quietly raised $ 1 million in seed funding late last yr. The circular was led by means of ACT project companions and will be used by way of Botanalytics to extra enhance its technology.
this will encompass enhancing support for “voice first” structures, and enabling business to benefit actionable insights in response to client conversations, including realizing a way to improve customer aid across numerous channels. The thought is to be capable of optimise voice and chatbot efficiency for engagement, retention and other KPIs.
because it stands, Botanalytics supports a plethora of existing structures together with all of the massive names: Google home, Amazon Alexa, Messenger, Slack, Twitter, Telegram, Kik, Twilio, Skype, Line, Microsoft teams, WeChat and Viber.
The analytics providing spans a number of facets, comparable to “simple metrics” size, segmenting conversations, monitoring activities of a chatbot, retention of conversations, live take-over, broadcast messages and the potential to install funnels.
The Botanalytics tech additionally claims to be powered via AI (most likely NLP). This makes it possible to track transcripts of any dialog — including wealthy media akin to video, audio, location and pictures — and evaluate reside conversations with historical ones.
CEO Ilker Koksal tells me the leading change with Botanalytics in comparison to rivals is that’s it positioning itself as a broader conversational analytics play, including more moderen voice interfaces, and conventional consumer help, no longer simply chatbots. “We’re analyzing all conversational channels of organizations,” he says.
To that end, Koksal says Botanalytics’ purchasers are organizations that construct bots for purchasers and companies with a number of customer assist channels. They encompass Coca-Cola, McDonald’s, Ford, L’Oréal and GoPro.